Patient Information

Repeat prescriptions

You can use Manage My Health to request a prescription online, or you can request it by phone 03 5468239.

Please always let us know which pharmacy to send the prescription to, as all prescriptions are emailed direct to pharmacies.

We ask for at least 48hrs to process your request. If you need a prescription urgently, do not use Manage My Health, please ring us instead.

Sometimes your Dr will ask you to make an appointment for your prescription. This is usually because you haven’t been seen for a while, or because there has been a change in your prescription that needs to be reviewed.

Test Results

We do not routinely contact you if your test results are normal. If you are registered on Manage My Health you are able to access your test results. If you prefer, you can phone us to speak with the nurse about test results.

Enrolling

We are taking limited enrolments. Please phone us to enquire. When you attend to enrol you will need to bring 2 forms of ID, one of which must be either a Passport (with appropriate visa/permit if non NZ passport), or NZ birth certificate. If you do not bring a passport then one of your IDs must be photo ID. If you have a Community Services Card please bring this.

Fees

Payment is expected at the time of consult. EFTPOS or Online banking is preferred to cash.

Click here for our latest fee schedule.

Making a complaint

We aim to provide excellent health services. If you wish to make a complaint, please contact us either by phone or in writing. A copy of our complaints process is available on request. For information on your rights as a health consumer: Health and Disability Commission www.hdc.org.nz

Electronic shared health records

Please note that this practice is contributing to, and accessing healthcare information from HealthOne -  

What is HealthOne?

HealthOne is a South Island based secure electronic record that allows registered healthcare providers directly involved in your healthcare, to quickly access information such as your test results, allergies, medications, GP summaries and hospital information. HealthOne adheres to the principles of the Privacy Act 2020 as well as the Rules set out in the Health Information Privacy Code 2020.  Access is only possible via an approved highly secure healthcare information network which is regularly audited and tested.  Privacy auditing is used to check that only those directly involved in your care are accessing your information.  To find out more about HealthOne please visit https://healthone.org.nz/.  Please note that you are entitled to restrict the sharing of your healthcare records by contacting 0508 837 872 or emailing HealthOne.privacy@pegasus.health.nz